Troubleshooting tips

If your problem isn’t solved, please contact us.

OQTA Support
Email:support@oqta.com
TEL:+81-3-6300-5736(japanese only)

OQTA Clock

OQTA Clock

・My OQTA Clock doesn’t make sounds
・The clock doesn’t work
・The LED light doesn’t flash
・Nothing happens when I press a button

Please check if the USB-AC adaptor is properly connected to a power outlet and the power cable.

・I hear something other than a cuckoo sound

The mechanisms that move the bird and bellows make sounds when it’s working. It’s not a malfunction.

・The bird doesn’t pop out or in

Please check if your OQTA Clock is placed horizontally on a stable place.
If the bird doesn’t pop in, press the test button.

・I can’t connect my OQTA Clock to Wi-Fi

Please check if your Wi-Fi is working correctly.

OQTA Basic

OQTA Basic

・My OQTA Basic doesn’t make sounds
・The LED light doesn’t flash

Please check if the USB-AC adaptor is properly connected to a power outlet and the main unit.
Please check if your OQTA Basic is properly connected to your OQTA Core.

・I can’t connect my OQTA Clock to Wi-Fi

Please check if your Wi-Fi is working correctly.

PAGE TOP